Category: Expert Advice

When booking hotel rooms or cruise ship cabins for tour groups, don’t just accept the rates and conditions first quoted. Getting a good deal calls for some friendly negotiating with a member of the sales department, says group tour expert Marty Sarbey de Souto, who offers eight tips on how to get the best rates and best service.

Marketing expert Dave Bodle offers tips on developing listening skills and knowing how to ask questions. Noting that we have two ears and one mouth, he urges us to use them accordingly, following the 70/30 rule for listening/talking.

Sending personal e-mails with short subject lines, concise messages and bullet points should be part of a strategy for marketing your business.

A family travel expert discusses the boom in multigenerational family vacations tied to milestone events like birthdays, anniversaries and graduations.

Three new trade shows debuting this year in the Midwest, South and New England mirror the growing trend toward regional shows in the group travel industry.

To make a difference you have got to know all the deciding factors of the situation. If the decision-makers, especially the most powerful, feel that all the competitors have enough safety built-ins, then Volvo does not have an advantage. If the boss feels service is an extravagance, then Nordstrom will seem expensive.