4 Tips to Strengthen Your Customer Retention Program
Success doesn’t end when a new customer is gained. Here we look at best practices for customer retention long into the future.
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Category: Expert Advice
Differentiate Your Company From the Competition
To make a difference you have got to know all the deciding factors of the situation. If the decision-makers, especially the most powerful, feel that all the competitors have enough safety built-ins, then Volvo does not have an advantage. If the boss feels service is an extravagance, then Nordstrom will seem expensive.
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Handling Customer Objections
Step one in handling any objection is to ensure that you are not surprised, and therefore, perhaps defensive. Work with your marketing department or find a veteran rep that can help determine the top five objections you may be facing. Research! Put yourself in your customer’s shoes and ask what might be undesirable about the proposed solution.
Read MoreWhat I’ve Learned This Past Year
Dave Bodle, Associate Publisher for Leisure Group Travel Magazine, recounts the lessons he learned this year about the travel industry.
Read MoreClosing the Loop
Traveling does so much to open one’s mind that it’s a travesty many don’t care or don’t fully understand their responsibility as our role in the betterment of the communities we visit.
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Trips with a Spanish Accent
Marty Sarbey de Souto provides a few examples of trip ideas for experiencing colonial Mexico without leaving the US.
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Need Travel Insurance for Your Group Cruise?
Even if your group opts to take insurance through the cruise line, it should be included at time of the actual booking. A few cruise lines even require that the insurance cost be submitted with the initial deposit
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Group Vacation Planning Made Easier
Whether you’re just starting to plan your first group vacation or are a seasoned veteran, here are five resources you shouldn’t do without.
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Recent Leisure Group Travel Magazine Articles
- Smart travel ideas for smoother group trips
The strongest group trips balance structure with flexibility. Travelers should build a framework that includes key experiences while leaving room for personal choice. - When the Curtain Rises: Why Broadway Adds Energy to Group Trips
Every group trip to New York City brings its own sense of adventure, but gathering in a Broadway theatre adds another dimension to the experience. - Discovering Santa Fe, The City Different
New Mexico’s vibrant capital city appeals to the culturally curious traveler and anyone looking to explore a unique slice of the American Southwest
